Index of Aristotles Tragedy Terminology

Investigation of Online Service Quality of Hsbc, with...

Investigation of online service quality of HSBC, with regard to customer satisfaction Case study based on HSBC Bank (UK) BY Nishar chozhivalappil 1092227422616 Dissertation submitted in fulfillment of the requirements for the degree in master of business administration at University of wales Student Name : Date : ------------------------------------------------- ABSTRACT The theoretical methodology adopted in this research study has been developed according to an existing methodology which was designed in measuring the quality of online services offered by the HSBC bank. Mathematical analysis has been conducted on the basis of experiential data which has been collected via quantitative research techniques along with†¦show more content†¦1:Data sources selection for the Literature Review 3 Figure 2. 2:Totasourceived Quality. 5 Figure 2. 3:perceived e-SQ Dimensions 11 Figure 2. : :E-S-QUAL Dimensions and Their Description 12 Figure 2.5 : eterminants of Customer Satisfaction 14 Figure 2. 6: Model for gauging the standard of real-time services in the banking sector 17 Figure 3.1: Outline of the Chapter Three 22 Figure 3.2: Snapshot of Overall Research Approach 23 Figure 3.3: Research Onion 24 Figure 3.4:Different type of Research Strategy for This Research 27 Figure 3. 5:Population and Sample 31 Figure 4. 1:Conceptual Framework of the Research 42 Figure 4. 2: Data Analytical Approaches 42 Figure 4. 3: Scale Explanation 43 Figure 4. 4:Validation Criteria for research 44 Figure 4. 5:Gender 44 Figure 4. 6:Age 45 Figure 4. 7:Number of years customerShow MoreRelatedCritical Analysis of Staffinf Issues in Hsbc18114 Words   |  73 PagesCritical Analysis of Selection Process and Staffing Issues of HSBC UK Bank Table of Contents Executive Summary: 4 CHAPTER 1 5 1. Introduction 6 1.1. Company Profile: 12 1.2. Research Aim and Objectives 14 1.3. Research Question 14 1.4. Scope of the Study 15 1.5. Research Aim 15 1.6. Significance of Study 16 CHAPTER 2 18 2. Literature Review 19 2.1. Importance of Human Resource Management in an Organization: 20 2.2. Importance of Human Resource Management for theRead MoreBanking Industry Financial Analysis Ppt8348 Words   |  34 PagesITS PROBLEMS† Submitted for partial fulfillment of award of Master of Business Administration (MBA) Submitted by: ANKITA SRIVASTAVA Fourth Semester (MBA 2009-11) Dayanand Academy of Management Studies, Kanpur Under the able Supervision of: MR. SHWET SAXENA HOD (MBA) Dayanand Academy of Management Studies, Kanpur (GAUTAM BUDDH TECHNICAL UNIVERSITY, LUCKNOW) INDEX: TABLE OF CONTENTS Topics Page No. Declaration 4 Certificate from the Institute 5 Preface 6 IndustryRead MoreMarketing Management Kotker15801 Words   |  64 PagesInternet Banking in Terms of Profitability: The Case of Northern Cyprus Banks Jude Chimezie Nwobodo Submitted to the Institute of Graduate Studies and Research In Partial Fulfilment of the Requirements for the Degree of Master of Science in Banking and Finance Eastern Mediterranean University June 2011 GazimaÄŸusa, North Cyprus Approval of the Institute of Graduate Studies and Research Prof. Dr. Elvan YÄ ±lmaz Director I certify that this thesis satisfies the requirements as aRead MoreCustomer Relationship Management20711 Words   |  83 PagesThe impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of Read MoreCase 29 Panera Bread Company: Rising Fortunes?25159 Words   |  101 Pagesthe leading mobile communications service provider in Malaysia with over 11.4 million mobile subscribers as of 30 June 2009. Maxis was granted licences to operate a nationwide GSM900 mobile network, a domestic fixed network and an international gateway in 1993. It commenced its mobile operations in August 1995 and launched its fixed line and international gateway operations in early 1996. Since its establishment, Maxis has been providing a full suite of services on multiple platforms to fulfil theRead MoreEdexcel Igcse Economics Answer49663 Words   |  199 Pagesbeen falling recently. He has not been able to sell the CDs because people do not want to buy them. This is because many people prefer to download music from the internet and listen to it using an iPod. Tamer has lowered prices to encourage his customers to buy CDs. However, he has been unsuccessful and the shop is being closed down. Answers: Section A: The Market System Getting started: (b) Market systems encourage resources such as raw materials, land, machines and workers to flow into Read MoreExploring Corporate Strategy - Case164366 Words   |  658 Pages 22/10/2007 11:54 Page 597 CASE STUDIES ECS8C_C01.qxd 22/10/2007 11:54 Page 598 ECS8C_C01.qxd 22/10/2007 11:54 Page 599 Guide to using the case studies The main text of this book includes 87 short illustrations and 15 case examples which have been chosen to enlarge speciï ¬ c issues in the text and/or provide practical examples of how business and public sector organisations are managing strategic issues. The case studies which follow allow the reader to extendRead MoreInternational Management67196 Words   |  269 Pagesdistance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on recycled, acid-free paper containing 10% postconsumer waste. 1 2 3 4 5 6 7 8 9 0 QDB/QDB 1 0 9 8 7 6 5 4 3 2 1 ISBN 978-0-07-811257-7 MHID 0-07-811257-5 Vice President Editor-in-Chief: Brent Gordon Vice President, EDP/Central Publishing Services: Kimberly Meriwether-David Editorial Director: Paul Ducham Managing Developmental Editor: LauraRead MoreSales and Marketing for Financial Institutions80443 Words   |  322 Pagesupon the whole or any part o f the contents of these materials; and 3. Kaplan Higher Education and individual contributors do not purport to provide legal or other expert advice in these materials and if legal or other expert advice is required, the services of a competent professional person should be sought. The views expressed by presenters delivering course material by lecture or workshop may not necessarily be those of Kaplan. COPYRIGHT  © Kaplan Higher Education, 2012. All rights strictly reservedRead MoreAnz Bank142091 Words   |  569 Pagesbeen prepared for Australia and New Zealand Banking Group Limited (â€Å"the Company†) together with its subsidiaries which are variously described as: †ANZ†, â€Å"Group†, â€Å"ANZ Group†, â€Å"the Bank†, â€Å"us†, â€Å"we† or â€Å"our†. ANZ ANNUAL REPORT 2014 ANZ IS EXECUTING A FOCUSED STRATEGY TO BUILD THE BEST CONNECTED, MOST RESPECTED BANK ACROSS THE ASIA PACIFIC REGION WHO WE ARE AND HOW WE OPERATE ANZ’s history of expansion and growth stretches over 175 years. We have a strong franchise in Retail, Commercial

Organizational Behavior At The Winter Survival Exercise

Organization Behavior is how people interact around organizations, and how people behave with their external environment. In the Winter Survival Exercise, we were given a scenario which we had to read and had to rank the items from most important to least important on a scale of 1-14. This exercise was done in a group where we had to make an attempt towards achieving a certain goal, which was to survive the crash. My group consisted of four girls including me, that all had different principles, judgements and personalities, thus enabling us to have a discussion and share different perspectives on the possible outcomes. In this assignment, we did not have any not have any appointed leader, however we did try persuading one another as to why we believed our personal choice was reasonable. This assignment helped me understand the depth of Organizational Behavior, and I realized how one’s personality can affect the choices made by the group. The core elements of Organizational B ehavior my group experienced are effective decision making, work processes and systems. Team composition was a core element our group had encountered. Our team was diverse, composed of many cultural differences. Although all of us were females, I realized that residing from a certain culture impacts the way one makes their decisions. Being raised in a Tamil culture, where an individual is always judged by the way they act, dress, talk and so on, I realized that I am somewhat biased. When I gatheredShow MoreRelatedStrategic Contigencies Model of Power3291 Words   |  14 PagesStrategic Contingencies Model of Power R. A. Williams BA590 - Organizational Behavior, Grantham University July 5, 2011 Abstract The Strategic Contingency Theory is expostulated such that when an organization confronts a problem that threatens its existence the sub-unit that has the ability to successfully manage the problem will gain power and influence. This theory posits three variables to illustrate the exercise of power: uncertainty, substitutability, and centrality. IdentifiedRead MoreInternational Organization Development Organizational Development Thinking and Practices for Global Businesses Settings2663 Words   |  11 Pagesare increasingly turning to organizational development practices to solve problems of inefficiency. However, they often face challenges when operating in the international context, especially when difficulties arise when companies combining international business, organization development and inter-cultural communication, fail to address the complexity and agility needed in today’s global business arena. This paper will attempt to assess the strategies organizational development (OD) consultantsRead MoreAlive Movie Report: Group Dynamics3811 Words   |  16 Pagesmade out to be some of the hardest days throughout what would become an amazing 72 day fight for survival. In the first few days the team had to fight through anxiety, mental instability, chaos, and perhaps the most important barricade—the fight to stay unified, positive and team-orientated. This is what makes it such an amazing story because without the strong team development and commitment, survival would not have been possible. Prior to the announcement that the search party had ceased its effortsRead MoreWork Redesign: Eight Obstacles and Opportunities13404 Words   |  54 PagesPurdue University, West Lafayette, IN 47907-2056, 765-494-5909 (office), 765-494-9658 (fax), campionm@mgmt.purdue.edu. Human Resource Management, Winter 2005, Vol. 44, No. 4, Pp. 367–390  © 2005 Wiley Periodicals, Inc. Published online in Wiley InterScience (www.interscience.wiley.com). DOI: 10.1002/hrm.20080 368 HUMAN RESOURCE MANAGEMENT, Winter 2005 the practicality of the topic. In addition, current trends in human resource management research that consider strategic HR (Delery ShawRead MoreCase Study Bob Knowlton3170 Words   |  13 Pagesorganization has the greatest chance of being successful when all employees, crucify self, focus on the company’s vision, and work towards achieving it. Since leadership involves the exercise of influence by one person over others, the quality of leadership exhibited by supervisors is therefore a critical determinant of organizational success. Leadership Leadership Style Leadership is a complex process by which a person influences others to accomplish a mission, task, or objectiveRead MoreHM Hr Strategy4101 Words   |  17 Pagesright place, want their people to do their best, proper utilization of time and helps to give proper training to their employees. HRM helps in employing right person at right place with right skills. HRM encourage the employees to achieve the organizational goals and high performance of the company. AIM OF THE ASSIGNMENT The main aim of the study is to critically analyze and valuate the strategic human resource management of Hamp;M. The study will include the HR function and policy of the companyRead MoreNelson Winter s Concept Of `` Inherited Strategy ``4702 Words   |  19 PagesCircuit City became complacent in where it was. As time passes, companies need to change along with the times. â€Å"At one extreme, the actors simply have a set of routines that determine their actions that they stick to through thick or thin.† (Nelson Winter, 2002) Circuit City stuck to its routines for years that previously contributed to their success, but as Circuit City learned, routine does not always work. Circuit City was known for its salespeople. You could barely enter a Circuit City store withoutRead MorePsychology14463 Words   |  58 Pagesbe such a thing as human nature. We know that dogs are different from cats in many ways, and that neither is the same as a horse, a rat, a dolphin, or an oranguta n. These mammals are very different in size and shape, but we also sense from their behavior that the differences among them go beyond those obvious physical characteristics. Humans share many basic similarities with all of these animals but are also unlike any of them in many aspects of their physical construction and, we suspect, in theirRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesOrganizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services:Read MoreUnion Management Relations15863 Words   |  64 PagesFreeman and Medoff, in their 1984 book, What Do Unions Do, (hereafter F-M) was not on this question but rather on union effects on outcomes such as productivity. Their findings have been influential in advancing our knowledge of union impact on organizational outcomes. They offer a number of explanations for their finding of a positive union effect on productivity. Apart from lower quit rates, three other possible explanations are suggested: seniority-based rewards, better job production standards

Greek Mythology Ancient Greece - 1322 Words

Greek Mythology is a mystical and unique universe filled with divine beings, semi-gods, oracles, monsters, creatures, heroes, women and powerful gods with the ability to control nature, all intertwined in epic battles controlled by various times on a gigantic stage composed of temples, shines, prophecies, rituals and even a word for the dead which was called the underworld. Greek mythology itself is legend. In fact, it shows a window into the ancient past, a view of a world that existed not only in the mind of the Greek poets but also in the native hearts of Ancient Greece. Polytheistic, is to be defined as believing in more than one God in which Ancient Greeks can closely relate too. However, Ancients Greeks paid focused attention on the 12 to 14 Gods of Mount Olympus which the Gods had their own â€Å"semi-gods† and â€Å"deities†. One of which was called Pythia in Delphi, that started their rituals at the Sanctuary of Apollo. Although, Apollo was another leading God, Greeks felt intimidated by his oracles and prophecies. However, Ancients Greeks were ecstatic about their new finding of being able to communicate with all of the Gods and Goddesses. Ancient Greeks told stories about their gods. Initially, these myths were passed down verbally through generations. After surviving 400 years of â€Å"editing† the Greek tragedies and comedies went to a legendary stage to finally become the versions we now call â€Å"authentic.† One of the most well-known comedies and collections of storiesShow MoreRelatedGreek Mythology Of Ancient Greece1551 Words   |  7 Pagesthe many wonders Ancient Greece had to offer. However, one of the most memorable creations of Ancient Greece would have to be Greek mythology. These myths included hundreds of stories and teachings that would have a lasting effect on Greek culture for centuries to come. When taking a deeper look into some of these myths, one may notice gender and sexual behavior to be themes that occur quite frequently. One also cannot help but notice that some social conditions in Ancient Greece, such as the importanceRead MoreGreek Mythology : Ancient Greece963 Words   |  4 PagesWhen people wonder about Ancient Greece the first thing that comes to their minds is Greek mythology; gods and goddesses that have helped shape many historical events. â€Å"In ancient Greece, stories about gods and goddesses and heroes and monsters were an important part of everyday life.† (â€Å"Greek Mythology.†) The civilization showed that numerous characters and stories helped shape Greeks. The beliefs the Greeks had with mythologies was they understood the meaning behind all the characters that areRead MoreGreek Mythology And Society : Ancient Greece2283 Words   |  10 PagesGreek Mythology and Society Throughout the course of time, different civilizations across the world hold one thing in common by which a society or culture can be based upon or help influence the structure. The one common thing that has help a civilization grow throughout the period of time would be the formation of a religion. Religion is a center point for many societies throughout history. As the center for the different civilizations, it helped form their different traditions and customs. TheRead MoreAphrodite : Greek Mythology Of Ancient Greece1459 Words   |  6 Pages Aphrodite was a major greek goddess , she was the greek version of an asian goddess of life similar to Astarte . Many artist and poets have restricted Aphrodite s role to goddess of love and beauty ,but her functions in ancient greece were varied and complex. The greeks worshiped Aphrodite as a universal goddess called urania (queen of heaven) and as a goddess of civic life called pandemos( goddess of all people ) . Read MoreAnnotated Bibliography On Ancient Greece1107 Words   |  5 PagesAnnotated Bibliography Ancient Greece Annotated Bibliography Ancient Greece was the birth place of many sciences, famous philosophers and the arts. A time where humans where constantly discovering many different things, forming new ideas and opinions about life each and every day. Various gods ruled these different city states. Mythology was very huge in Ancient Greece. There are so many different folktales and myths from Ancient Greece. Do you ever wonder if any of those ancient Myth’s were true? EverRead MoreGreek Mythology And Its Impact On Modern Culture1055 Words   |  5 PagesGreece civilization has its origins from Greek Mythology and has had a significant impact on our history and mythology helped shed light to it’s culture, religion, and government of ancient Greece. The Mediterranean has served as a vessel for the early civilizations., Greek mythology has influenced the life style and religion of the Greeks, especially because Greek mythology served as the primary basis of Greek belief, it became the nearest thing the Greeks had to a holy bible.1 These mythologiesRead MoreThe Influence of Ancient Greek Mythology on Modern Society Essay1055 Words   |  5 PagesAncient Greek society fell over 2000 years ago but despite this, its mythology still continues to influence our western society. References to Greek mythology can be found all through time and in our western cult ure. The influence of Greek mythology can be found in our science, arts and literature and our language. When Ancient Greece fell to the Roman Empire, Rome adapted its mythologies which still influence us today as they have through history. That is not to say that Greek mythology wasn’t influencedRead MoreGreek Mythology and Its Effects on Civilization803 Words   |  4 PagesGreek religion encompasses the collection of beliefs and rituals practiced in ancient Greece in the form of both popular public religion and cult practices. Many Greeks recognized the major gods and goddesses, such as Zeus, Poseidon, Hades and many others through philosophies such as Stoicism. The religious practices of the Greeks extended beyond mainland Greece to the islands and costs of Ionia in Asia Minor to Sicily and southern Italy, and scattered Greek colonies in the Western MediterraneanRead MoreEssay about Greek and Roman Mythology1513 Words   |  7 PagesGreek and Roman mythology is well know. The people of that time period were passionate about the gods and did everything in their power to please them. Like most religions the goal is be like one of the gods in order to achieve good fortune or to gain everlasting life. One of the most interesting characteristics about the Greek and Roman Gods is how the gods are not perfect in that they make the same mistakes that the average human would make. These characteristics were put into place to allow ancientRead MoreAudience About A Culture Or Sub Culture999 Words   |  4 Pagesculture or sub-culture Specific Purpose: To give audience an insight to the lives of the Ancient Greeks and to teach them about Ancient Greece as a culture (Kendall) Introduction (Reagan) Attention Gainer: Here is a quote from a Greek philosopher, Heraclitus, â€Å"day by day, what you chose, what you think and what you do is who you become†. This quote represents the evolution of Greece from the beginning of Ancient Greek time. Every day, the culture evolved in some way whether it is in architecture, philosophy

Punishment Versus Rehabilitation Free Essays

Punishment vs. Rehabilitation Brenda A. Dove AJS/502 Version I September 10, 2012 John V. We will write a custom essay sample on Punishment Versus Rehabilitation or any similar topic only for you Order Now Baiamonte, Jr. Ph. D. Punishment vs. Rehabilitation Punishment versus Rehabilitation, there has been many debates on the effectiveness of punishment compared to the effectiveness of rehabilitation of convicted offenders in prison and under community supervision. If an individual commits a crime serious enough to warrant incarceration, then the individual is sent to prison as a form of punishment. While incarcerated the individual may have the opportunity to receive rehabilitation. Does it mean that the individual will be rehabilitated? One can only imagine. This is a debatable issue. Is punishment or rehabilitation more effective in combating crime? These findings will be discussed in this paper in more depth. According to DeLuca, Miller, and Wiedemann (1991), â€Å"Some prison facilities use punishment as the main approach, such as Texas. Massachusetts and Connecticut stress rehabilitation, and some facilities use punishment and rehabilitation, such as Michigan. There is currently no prison facility that focuses on incarceration as a short period of punishment followed by a long period of community-based rehabilitation and strict supervision† (para. 6). Rehabilitation wants to educate individuals about the wrong choices that they have made and help encourage these individuals to make better choices in the future. Rehabilitation recognizes that offenders may be victims of social economic conditions, and wants to help offenders learn from their mistakes, with the intention of not committing crimes when they get released. According to Logan, and Gaes (1993), â€Å"Meta-analysis is the study of other studies, and in this case, the studies test the effectiveness of various programs of correctional treatment. Advocates of rehabilitation believe that meta-analysis can be used to supply deposits of prior research, to reveal hidden veins of effective treatment not necessarily revealed by individual studies† (para. 2). According to Logan, and Gaes (1993), â€Å"Each study is coded on a number of variables such as characteristics of the research design, characteristics of the subjects studied, and haracteristics of the treatment applied. In theory, by combining and reanalyzing studies, meta-analysis may be able to separate treatment effects from differences due to uncontrolled characteristics of the subjects, or other deficiencies of research design, even if those sources of error were not controlled adequately by any of the primary studies taken separately† (para. 3). According to Logan, and Ga es (1993), â€Å"It may not be worthwhile to debate whether meta-analysis or other research has identified â€Å"what works† by way of prisoner rehabilitation. Engaging in such debate presupposes that effectiveness, or utility, is the crucial issue in discussing the value of rehabilitation in the criminal justice system generally and inside prisons in particular. Underlying the zeal with which meta-analysts claim to have proved scientifically that â€Å"something works after all† is the implicit argument that because rehabilitation can be made more scientific it is therefore both a viable and a desirable alternative to punishment† (para. 4). According to Logan, and Gaes (1993), â€Å"The meta-analysts believe that we turned away from treatment and toward punishment because Martinson and others convinced everyone that nothing works; therefore, convincing people of the opposite should help to turn them back in the â€Å"proper† policy direction† (para. 5). According to Rhine, Smith, and Jackson (1991), [In 1974, Robert Martinson published â€Å"What Works–Questions and Answers about Prison Reform,† an article describing research on the effectiveness of correctional treatment. Martinson made several key points about a massive review of research on correctional treatment. His first point was that the research showed that there was not much good news about rehabilitative programs. Some programs worked, but they were few and far between (para. 1). The second point, which was largely ignored, was that the quality of the program implementation and research was so poor that it was hard to draw many strong conclusions. The nuances of his findings were lost, and the research was presented as showing that correctional treatment programs did not work at rehabilitating criminal offenders. The infamous sound bite that emerged from this was that â€Å"Nothing Works† when it comes to rehabilitation (para. 3). In fact, the actual results said no one approach works with everybody. Despite the fact that the sound bite was an exaggeration, the message carried great influence in legislative and public policy debates and actions. The Nothing Works message swept the political and public policy arenas and correctional programs and practice. Rehabilitation programs and services were greatly reduced from the correctional landscape (para. ). This belief indicated that if offenders could not be rehabilitated then they should be punished and it was time to get tough on crime. Within a relatively short time parole was attacked and the individual approach of indeterminate sentencing, or release by the authority of a parole board was abolished in 16 states (Rhine, Smith, and Jackson, 1991) and some form of determinate sentencing was adopted in all 50 states (Mackenzie, 2000)]. Ac cording to Department of Corrections, (n. d. ), [However, not all hope was lost. A small number of vocal critics of the ‘nothing works’ doctrine actively challenged the assumptions and empirical evidence presented by Martinson and colleagues. Foremost in this debate were a number of North American researchers, including Ted Palmer, Paul Gendreau, Don Andrews and Robert Ross. At the same time as Martinson was announcing that very few things had any effect on recidivism, Palmer (1975) was reanalyzing the same data and finding that more things worked than the original analysis showed (this position was also supported by Thornton’s (1987) reanalysis of a selection of studies used by Lipton and co-workers in 1975). Similarly, Gendreau and Ross (1979) and Ross and Gendreau (1980) were reporting on research that documented positive outcomes, directly countering the argument that nothing worked. Perhaps the most damaging blow to the ‘nothing works’ position was delivered by Robert Martinson himself. In 1979 he wrote a paper which acknowledged errors in the earlier reviews and reported on a number of new studies which demonstrated that some things did work. On the basis of substantial contradictory evidence, Martinson recanted the ‘nothing works’ statements made in his 1974 article] (para. ). Incarceration is for those offenders that have broken the law and as a result they have received imprisonment. It punishes offenders for what they have done wrong and acknowledges the victim by giving them justice for the wrong that has been committed against them by the offender. Incarceration allows the offender to be confined and take some form of initiative to seek help and learn how to change their behavior. If an offender wants to change their life around, they can seek the necessary resources to make those changes. Offenders have to want to change their lives around. If offenders do it simply because they are made to do so then, they will eventually be back in prison. It is about changing the mindset and making a decision to turn away from wrongdoing and make the right decision to make positive choices. Punishment is more effective in combating crime. It helps offenders to understand what they have done wrong and accept accountability and responsibility for their behavior. Punishment is a constructive endeavor, not a destructive endeavor. Punishment is a positive good rather than a negative evil. It requires the right people with the right attitudes. If prison officials are hostile, cruel, and inappropriate towards inmates, it defeats the purpose. Prison officials need to be professional and firm but respectful towards inmates. If inmates are not treated fairly in prison, they will find it hard to understand that it is fair for them to be incarcerated in the first place. In order for inmates to accept their punishment they must understand that it is just, not malicious. The duties and responsibilities of prisons are to manage and handle their facilities to the best of their ability. In closing, it is not the responsibility of prisons to reform, rehabilitate, or reintegrate offenders into society. Each inmate needs to be responsible for their own wellbeing, social correction, and their future conduct. While it may not be an easy task for any inmate, they have to make the decision to change their life around. It has to be there decision; no one can do it for them. They must have the right mindset and be willing to make changes for the better. References Bureau of Justice Assistance. (n. d. ). â€Å"Nothing Works†, Retrieved on September 10, 2012, from, https://www. bja. gov/Publications/APPA_PSN. df Department of Corrections. (n. d. ). Historical Background: The â€Å"What Works? † Debate, Retrieved on September 10, 2012, from, http://www. corrections. govt. nz/research/the-effectiveness-of-correctional-treatment/historical-background. html Federal Bureau of Prisons. (1993). Meta-Analysis Rehabilitation of Punishment, Retrieved on September 10, 2012, from, http://www. bop. gov/news/research_projects/published_reports/cond_envir/oreprlogangaes. pdf National Criminal Justice Reference Service. (1991). Punishment vs. Rehabilitation: A proposal for revising sentencing practices, Retrieved on September 10, 2012, from, How to cite Punishment Versus Rehabilitation, Essay examples

Conflict Management free essay sample

I have read the ACAP Student Plagiarism and Academic Misconduct Policy and understand its implications. I also declare, if this is a practical skills assessment, that a Client/Interviewee Consent Form has been read and signed by both parties, and where applicable parental consent has been obtained. 6th January, 2014. Today I reflect on a conflict that happened recently at work and at times can be an on-going issue within my workplace. Christmas/New Year is the busiest time of the year in the Deli department, and my manager is in charge to obtain enough staff to handle these shifts. Conflict escalated, when my manager began giving 30 hours to all the junior staff, while I was only receiving 8 hours a week. As a result, I was extremely angry with my manager, as I felt, because of my age, I was over-looked for shifts. My manager did not diffuse the situation by explaining her reasons and chose to ignore me, which resulted in this conflict situation initially evolving from a covert situation (non-cooperation) to soon showing attributes and levels from the overt spiral, from Eunson’s (2007) conflict spiral (p. 2). This finally resulted in complaining, which then began escalating to anger and eventually arguments between not only my manager, but with other staff members on my team. On reflection, I would normally not let a situation like this escalate to the point that it did. DeVito (2009), states that interpersonal conflict is inevitable, and that conflict can have both negative and positive effects, depending on how the conflict is handled (p. 278). I believe in this effect, this conflict actually did have a positive outcome. After stepping back to cool down, I approached my manager to ask why I had been overlooked. Seeing that I had calmed down, she explained to me that she had planned to give me extra hours in the New Year as she knew I would be taking the time off for study commitments. She explained her hands were tied from management and to make it fair, she divided the shifts between us over the Christmas/New Year period. On reflection of this, my manager was hoping for a win-win for all of us, though at the time I did not see this and chose to enter conflict. Perhaps if I had shown more empathy and better listening skills, for example; taking the time to listen to the needs of others, as well as stating my own needs (DeVito, 2009. p. 280) and worked for collaboration and negotiation instead of a I win-You lose competing attitude where my needs and desires came first and gave little thought to anyone else (DeVito, 2009, p. 279) this situation would not have escalated the conflict spiral (Eunson, 2007, p. 12) the way it had done. 14th January, 2014 Today I reflect on a conflict which happened today between my husband and myself. Based on Eunson’s (2007) conflict spiral model (p. 12), this conflict evolved from a covert situation (non-cooperation) and soon escalated to an overt situation (nagging, followed by a brief argument). My husband was required to complete some paper work for a government department and was given a due date but he had failed to complete it. This resulted in his payments being temporarily suspended. As a result, conflict between us emerged, and a heated exchange of words took place. I had asked him on several occasions whether he had completed this paper-work and each time, I was met with an â€Å"I’ll get to it† response. (Cornelius Faire, 2006, p. 37). states; Wherever possible, the task is to continue the win/win approach, to show others the value and beliefs of cooperation. In this instance, I felt that my husband was ignoring my request to complete this paper-work as not only would this affect his payments, but it would also have an effect of me, and the last thing I wanted was for us to continue bickering and escalate this situation further. After the way I handled my previous conflict at work, this time, I decided to approach this conflict from a different perspective and approach it differently. This time I wanted to keep the conflict in perspective (DeVito 2009) and not blow it out of proportion to the extent it would escalate further up the conflict spiral (Eunson 2007). Instead, this time I sat down with my husband and listened to why he hadn’t completed the paper-work. I needed to understand what he was feeling and why he was feeling this way and as a result discovered that he was unsure on some of the questions and didn’t quite know how to complete it properly. After going through the paper-work with him and helping him complete it, it was sent off and the issue was resolved and his payments restored. On reflection, because I feel I had used a better conflict management technique, and used empathic and objective listening skills (DeVito 2009) I was able to ascertain my husband’s reluctance in completing the paper-work which then resulted in me sitting down with him to help him through completing it. Integrated Statement Reflecting back over the past few weeks, I can honestly say I did not realise that there were different personal styles of handling conflict. Eunson (2007) lists five different approaches to conflict based on conflict analysts Kenneth Thomas and Ralph Kilman TKI mode. Until recently, my method would be to avoid conflict and rather than face and tackle the conflict head on, I would rather walk away from it. After reading through and analysing both Eunson (2007) and DeVito (2009) texts on conflict management, it did ot occur to me that I could allow conflicts to fester and grow (DeVito, 2009, p. 280) and I was facing a lose-lose situation. My conflict at work, where I now feel I was using the competing mode of I win-You lose (DeVito, 2009, p. 279) realised this mode was in fact causing more conflict within the workplace. Reading through the Thomas-Kilman TKI, I decided to approach my manager with the compromising approach. I knew I would never achieve the result I wanted, and therefore realised that a compromise would be an acceptable outcome where I would achieve at least some positive results. My conflict with my husband again proved I was willing to adapt and change my approach to this conflict. By collaborating with my husband and aiming for a win-win approach, by using effective empathetic and listening skills, this conflict was sorted out successfully. In summarising, I have discovered each of us is capable of using all five conflict handling modes. None of us can be characterised as having a single style of dealing with conflict. We each learn to adapt to the conflict at hand. Certain people may use some of these modes better than others and, therefore, tend to rely on those modes more heavily than others – whether because of their temperament or practice. By thinking a conflict through, and by using active listening skills and using empathy, we can all hopefully achieve a win-win solution to our conflict.